Empowering humanitarian workers with digital learning opportunities to better contribute to MSF’s operations and mission.
Tembo was first planned to provide equitable access to learning opportunities across MSF, empowering individuals to develop their skills and advance professionally, regardless of their location or role. In 2018, the first pilots were completed in Nigeria to test the solution. Since then, Tembo’s reach has grown exponentially. From 2020, the whole MSF movement adopted the solution committing to a mutualization of the solution and resources, while developing a range of educational content for the growing community of learners.
Services
Tembo offers a broad range of services dedicated to support the creation and provide the diffusion of unique digital learning opportunities, adapted to MSF context and staff.
Digital & Learning Services:Support in making digital learning opportunities available to everyone working with MSF via Tembo.
Production Services:Bring learning content ideas to life by helping create videogames, simulations, videos, animations, quizzes, and more.
Translation Service: Translate, proofread and adapt activities in Arabic, English, French, Spanish, and other languages on-demand.
Reporting Services: Assist MSF learning actors in navigating Tembo's reporting options (about courses, users' activities, and more).
Communication Services:Support and promote material for learners and learning content on-demand.
IT Operations & Helpdesk Services: Ensure the platform is functional and reliable, while the IT Helpdesk serves as
the first point of contact for user support.
Field accessibility:Support field staff in limited-connectivity locations to access learning opportunities in Tembo by providing solutions through a technology portfolio and its associated services.
User experience and user interface:enhance the platform’s design to be more inclusive by offering clearer navigation paths and instructions, improving user engagement through feedback, and integrating UX best practices into Tembo.
LMS Maximisation:Leverage and fully utilize the features and functionalities offered by our current technology to maximize its potential, ensuring improved efficiency, enhanced user experience, and better alignment with organizational goals.
Learning Analytics:Improve Tembo’s data and reporting infrastructure to provide accurate and comprehensive reports, enabling informed decision-making for our stakeholders in the movement.
Community of Practice (CoP) research:Evaluate whether Tembo should continue supporting key stakeholders in fostering social learning through communities of practice (CoPs) across MSF and define the approach for doing so.
LCMS:Ensure MSF’s learning content is well-organized, easily searchable, and accessible, thereby contributing to the organization’s broader goals of efficiency and impact as well as supporting best users to find the opportunities which fits them best.
