FAQs
FAQs Table of Content
First Steps of Using Tembo
How to Access Tembo
Dashboard
How to Enroll for Courses
Tembo Applications
Community of Practice
Tembo Users Forum
First steps of using Tembo
What kind of courses and content can I find in Tembo?
In Tembo, you can find courses, resources (repository of content), and communities of practice (groups of people that communicate, collaborate, and share ideas and experiences to learn together in the context of a topic, or topics on a specific domain).
If you want to know more about the types of learning content available, please check our glossary here.
What is the difference between a course and a resource?
A course follows a structure and methodology for learning, whereas a resource is simply a place to access documents, videos, links to other websites etc. Note that certification (certificates and/or badges) are not usually awarded for accessing resources
How to Access Tembo
What do I need to create an account in Tembo?
To create an account in Tembo, all you need is a valid e-mail address. Click on "Register", accept the privacy policy and fill out the registration form. Provide your personal details and receive an e-mail where you need to click a link to finalize your account creation.
Can I use my MSF e-mail address to register to Tembo?
You can register
- with your MSF nominal email address (ex: emile.dupont@barcelona.msf.org): you can skip the registration process and login with your MSF e-mail and password.
- With your personal email address. We recommend you to register with your personal email address so as to keep track of your progress when changing position within the organization, especially if you use generical email address in MSF (MSFOCB-caracas-LnDManager@brussels.msf.org). If when changing position you change of email address, you would lose your information and progress in the courses you have done.
What happens if I have a problem creating an account?
Fill out all mandatory fields and make sure you spelled your e-mail correctly in the registration page. Also make sure you have checked your junk-mail folder if you do not receive any message. In case this remains an issue, please contact zenithelp.tembo@barcelona.msf.org
I have two accounts in Tembo, can I merge them?
No, you can't merge two accounts. Choose your preferred account, and send an e-mail at zenithelp.tembo@barcelona.msf.org to request the suspension of the one you don’t want to keep. Suspended accounts can be reactivated on demand if necessary.
How do I edit my profile information?
Once you are logged in to Tembo, click on your name on the top-right corner of the screen, select the option profile, then click Edit profile under User details. Once done, scroll all the way down and click Update profile to save your changes.
We recommend you to update your profile regularly, for example when you change of location or position.
I forgot my password, what should I do?
Click on "Forgotten your username or password" to reset your password. You will receive an e-mail with your new password at the e-mail address you registered with. Make sure you have checked your junk-mail folder if you don't receive any message.
Is Tembo accessible on a mobile phone?
Tembo application enables you to access and learn with Tembo on your own smartphone or tablet. It is available for android (Android 5.0 and above), and iOS devices. To know what courses are available in the application, filter the courses in the catalogue by clicking on “Available on mobile” in the filters of the catalogue tab
How do I edit my profile information?
Once you are logged in to Tembo, click on your name on the top-right corner of the screen, select the option profile, then click Edit profile under User details. Once done, scroll all the way down and click Update profile to save your changes.
We recommend you update your profile regularly, for example when you change of location or position.
Dashboard
What information do I find in my Dashboard?
In your Dashboard, you will find:
- Your current learning
- Your progress
- You can look for a course
- Your badges
Courses
Do I need an account to have access to a course, a resource or a community in Tembo?
Yes, an account is needed in order to access Tembo courses, resources and communities of practice.
I am trying to enrol in a course but it says that it is “not open for enrolment.” What does this mean?
When a course is not open for enrollment, it means that access to the training is restricted to a limited number of participants. On the course information page, usually under the heading “ENROLMENT”, you will find information on how to apply.
How do I enroll in a course?
Browse our catalogue and select the course you are interested in. When you click on the course it displays the details of the course including enrolment options. The enrolment options are:
- Self-enrolment: No application is needed for these courses. Just click the Enrol me button placed on the course's information page to access to the course.
- Self-enrolment with key: Unlike the previous option, the access to this course is restricted. That means that you will have to apply before receiving an enrollment key. On the course information drop down , usually under the heading “ENROLMENT”, you will find information on how to apply. If you are eligible you will be sent a key (password) that you use to gain access to the course. You can enter the key on the course information page.
- Manual enrolment: Same as the previous option, the access to this course is restricted. You will need to apply by following the information on the course information page usually found under “ENROLMENT” If you are eligible for the training, you will receive an e-mail in which you will be provided with all the necessary information to access the course.
The course requires a key to enter. Where can I find it?
When a course requires an enrolment key, it means that the access to the training is restricted to a limited number of participants. On the course information page, usually under the heading “ENROLMENT”, you will find information on how to apply
I am unable to play the course's activities or the audio/video is not working. What should I do?
Please ensure your device (computer, tablet, mobile) meets the system requirements. Check if your internet connection is working, and ensure that you have enough space on your device.
In case you still have problems, please contact our support service by sending an e-mail to zenithelp.tembo@barcelona.msf.org.
Will I receive a certificate at the end of the course?
Please note that not all courses provide a certificate. We recommend you read carefully the information provided on the course information page to verify if indeed a certificate is offered before you request a certificate.
An activity/course does not show as completed. What can I do?
Please double-check that you indeed completed all the course's activities. You can check your grades under the Administration menu.
Also, keep in mind that you must be connected to the internet to update your courses progress.
If you still have issues, please contact Tembo support service by sending an e-mail at zenithelp.tembo@barcelona.msf.org.
What is a badge?
A badge is a digital certification that is awarded for completing a course or sometimes a specific module. As you complete more training you can collect more badges, which can be viewed from your “MY LEARNING” page. We recommend you read the information provided in the course information page under “CERTIFICATION” before starting the course.
What is the difference between a badge and a certificate?
Certificate: Certificates can be delivered electronically to learners for the completion of courses or activities. These are printable documents.
Badges: Badges are a form of digital credential, awarded to learners in a similar way to certificates, but they are digital only and cannot be printed.
After earning a badge, users can choose to display it publicly across a variety of social and professional networking
What is the courses language?
Tembo supported languages are English, French, Spanish, Arabic and Portuguese. Some courses are available in various languages, however some courses are only available in one language. You can use the filters feature in the catalogue page to find which courses are available in your preferred language.
Are courses always available?
Although many courses are visible in the catalogue some have restricted access, meaning that you have to apply to be able to access them or be involved in the training. You can find information on how to apply on the course information page usually under “ENROLMENT”.
Tembo Applications
A short guide to learning with Tembo Applications is available here.
How to download Tembo applications?
Click directly on the link to the Android App / iOs App or follow the steps below:
- Open the Google Play Store (Android) or App store (iOS): Locate the store app on your phone's home screen or app drawer and tap on it to open it.
- Search for the Tembo App: write “Tembo MSF” in the search bar and click on the search.
- Look for the Tembo app and Tap "Install", ”Get” or “Update” (in case you had our previous app): Tap on the “install/Update” button to initiate the download and installation process.
- If requested, accept app permissions: tap "Accept" or "Allow" to proceed with the installation.
- Wait for the download and installation to be complete: Ensure you have a stable internet connection to complete the download successfully.
- Launch the app: tap "Open" from the Play Store or find the app on your home screen or app drawer to launch it.
- Click on “Get Started” to log in and start learning!
Can I register via the application?
No, you can only register on the web: https://tembo.msf.org/
Can I update my profile via the application?
No, you can update your profile only on the web https://tembo.msf.org/
How can I change the language of the application?
The language can only be changed on the web. Follow the following steps to change the language: • go to Tembo website • click on profile and then on preferences (on the right). Click on preferred language and choose the language you would like to use on Tembo (app and web) Note that it will take a few minutes before the app displays the selected language.
Can I download some content and learn it offline?
It is possible to download some activities from the courses and learn them offline. Check our guide with the detailed steps here.
I am already registered in Tembo, can I log into the mobile application with the same account?
Yes you can switch from one device to another. Use the same e-mail and password to connect to your Tembo account, whether it is with the Tembo application or the website.
Where can I find the list of courses I have enrolled to?
You can find the courses you are enrolled in in the “Current learning” section.
To find new courses, look in the catalogue.
Why are some courses not available in the mobile application?
Some courses are not supported by the mobile application due to their structure and if it is too heavy to download
My mobile app is not working on my device, why?
Please make sure your device meets the apps requirement: Android devices (minimum 5 version) and iPhones (minimum 11 version). You can usually check the version of your phone by going into your phone settings.
Community of Practice
What is a Community of Practice?
A Community of Practice (CoP) is a learning space where members learn from each other's experiences and knowledge. As a complement to formal training, a CoP creates space to share with others best practices, past experiences and actual challenges you face in the field. At the same time, you will be able to enrich yourself from others experiences and co-create new solutions and ideas together.
How do I access a Community of Practice?
You can access the Communities of Practice hosted in Tembo by clicking on the “Communities of Practice” on the top menu. In this menu, click on the button My communities, to see the Communities of Practice you already joined. You will automatically be directed to the CoPs of which you are a member.
If you have not joined a community yet, click on the menu in Find communities and you will see the communities that are available for you to join. Then, follow the instructions to become a member as described below (“How do I become a member of a Community of Practice”)
What can I do as a member of a Community of Practice ?
Once in the Community of Practice, you will be able to:
1.) Connect with other colleagues: you can browse all members’ profiles and contact other members ;
2.) Use the discussions to talk with other members, post questions, share relevant information and contribute to new ideas;
How do I participate to the Community of Practice's Discussions?
In the Discussions area, you can either create a new conversation thread (if you have a question or want to share a particular experience or practice) or reply to others' posts.
How do I become a member of Community of Practice?
If you are eligible to become a member of a Community of Practice, you can join by:
If it is a Community with open access, you click on the “join” button to become a member.
If it is a Community with restricted access, you can click on the “Request to Join” button. You will have to wait for the administrator to validate your enrollment before you can access the CoP. Note that this process may take several hours or days. You will receive a notification by email once the request has been approved.
Be aware that when you join a Community of Practice, you agree to the CoP participation rules. This is important to ensure that all members contribute to safe and constructive exchanges. We advise you to read them upon joining.
I have found an inappropriate content in the Community of Practice , how do I report it?
If you identify a comment or advice which seems inappropriate or risky for the beneficiaries or for MSF staff, you can flag the post. Go to the three-dot menu [···] on the top right corner of the post, and click on the "Report " link. The post wil be flagged as “Reported”, for the facilitators to review.
I am a member of a CoP, but I no longer see it in the Communities' catalogue
The access to some CoP might be restricted by individual MSF sections or Job Families. In case you have changed either one, it might be that you no longer have access to the CoP. You will be able to access it again in the future if you return to your previous MSF section and/or job family. Having said that, we hope that most Communities will accept members from any MSF section in the future.
Tembo Users Forum
Tembo Users Forum
Visit Tembo Users Forum here (for registered users only)