Mobile Device Management

About this course

Mobile Device Management aims at introducing to OCB Field ICT officers the tools used in MSF OCB for mobile device management. In particular it will focus on the current policies for smartphones and other devices, and on the procedures to enrol smartphones (or other devices) in Intune.

Target audience

This course is only for OCB ICT Officers and Logs in charge of IT and it is part of their onboarding. 

Validation

This course is validated by OCB. 

Duration 

1.5 hours

Learning objectives

At the end of this course, trainees will be able to: 

  • identify compatibility issues (Intune) 
  • enrol phones and provide workspace access (Intune) 
  • identify the issues related to personal device (compatibility, personal use) and provide support if needed (same as first?) 
  • identify the needed setup of the phone to be security compliant and to allow the conditional access (MFA) 
  • response to users’ questions and requests about issues after enrolment, MFA or conditional access deployment and inform them in advance if needed 
  • inform the users about how to manage contacts between personal and professional space 

List of contents

Introduction to smartphone policy and to BYOD policy 

Mobile Device Management: Intune 

  • What Intune is and its benefits 
  • Smartphones specifications 
  • Compliance issue MDM 
  • How to enrol a device in Intune 
  • How to wipe a device 
  • Perform basic troubleshooting 
  • Brief the users 

Certification

Upon completion, participants will be awarded a badge and a certificate.

Enrolment

Enrolment key is required. Participants (identified by OCB) are contacted individually and sent an enrolment key by OCB's course coordinator. Please contact lucia.sinigaglia@brussels.msf.org if you have any questions.

Release and update

Released: August 2022
Update: October 2024

Technical considerations

The course is available on the web only and it can be best completed on a computer, laptop or tablet.
This course contains links to external websites, such as myHELP to which you need to log in with MSF credentials.
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