About the course
By the end of the course, you will be able to effectively describe and implement good dispensing practices. This includes preparing the prescribed treatment, handing it out to patients, and communicating effectively on how to take it correctly in order to ensure quality care.
Target audience
This course is for all MSF dispensers and their managers.
Validation
This course is validated for use by all OCs.Duration
Approximately 2 hours
Learning objectives
Upon completion, you will be able to:
- Explain good dispensing practices,
- Describe the 4 major aspects of good dispensing practices,
- Explain the different steps of the dispensing process
- Ensure that a prescription meets all basic requirements
- Apply the WWHAM approach (Who-What-How-Adverse reactions/Allergies – Monitoring)
- Create a treatment dispensing aid with the medical team
- Effectively communicate with patients about their treatment by applying the established dialogue framework “WUF model” (Welcome-Understand-Facilitate) with the patient
- Outline the responsibilities and boundaries of each medical team member’s role to ensure proper dispensing of treatment and that support is sought when necessary
- Explain the 3 mains key elements of an effective team
List of content
Good dispensing practices:
- Definition
- The 4 pillars of good dispensing practices
- Ensuring standards: Tools to detect and correct deviations
Engaging with patient and caregivers
- The WWHAM approach
- Creating treatment dispensing aids
- The WUF approach: a dialogue framework
Working together to improve dispensing
- Being part of an interdisciplinary team
- The effective team
Methodology
Self -paced/Self-learning which includes engaging with content including reflection and practical exercises, quizzes questions, job aids, learning journal, video.
Evaluation
To pass this course learners will have to complete all the 3 chapters.Certification
On completion of all activities, you will be awarded an attendance certificate and a badge.
Technical consideration
The course is best completed on a computer, laptop or tablet on Tembo website. However, it should also be possible on a mobile as long as the screen size is large enough.
Date of release
January 24, 2025