About the Course

This course has been created for specialists who have been accepted into the volunteer pool for MSF Telemedicine's Clinical Case Management Service. The course will guide you through how to support a case from creation to closure.

On completion of the course, you should have a general understanding of Médecins Sans Frontières/Doctors Without Borders’ work, and know how to navigate the Telemedicine platform.

The course has 7 sections and takes 45 minutes to complete. You will be asked to view 5 videos and complete some short readings and a quiz.

You may complete the course in sections, coming back when you have time to complete each activity. Once you have completed the course you will be provided your credentials to login to the Telemedicine platform.

Enrolment

This is a self-enrolment course. Click on the Enrol button to access the course.

Target Audience

Specialist volunteers who have been validated to participate in MSF Telemedicine to support our project staff using the secure online Case Management Platform.

This is an open course but content is specific to people who support cases and not those who create cases (MSF project staff).

Certification

Badge after completion.

Duration

Participants can expect to spend 45 minutes completing this self-paced course.

Methodology

During this self-paced course participants will be taught about the Telemedicine program and platform. Much of the content is text, with some videos that demonstrate MSF’s work in action. There is a short quiz on the content on the course.

Evaluation

To pass this course participants must view each page.

Learning Objectives

Once you have completed the course you should be able to:

• Understand why telemedicine is used in MSF
  
• Know where to find MSF treatment protocols
  
• Have a general understanding of the workflow needed to successfully support a case
  
• Find the Project Details to understand the resources available patient treatment
  
• Know who to email for technical support

List of Contents

• Lesson 1: About MSF, Who we are and what we do
  
• Lesson 2: About MSF Telemedicine, How it is used
  
• Lesson 3: What do I need to know? Responding to cases
  
• Lesson 4: Navigating the platform
  
• Lesson 5: Availability, marking yourself available/unavailable for new cases
  
• Lesson 6: Protected Health Information, how to report a breach
  
• Lesson 7: User Guides and other documents