3. Conflict resolution

Learn to assess potential conflict in the workplace and give you the skills to defuse any situations that may arise. This module will look at causes of conflict, patterns of behaviour including warning and danger signs to look out for.  It will also help you create strategies for dealing with different types of conflict at work.

This course is hosted on Kayaconnect site, you will be required to ‘Register’ and create an account. Upon registering, you will receive an email to confirm your account and be able to search for and launch the training.