Listening to others is one of the first steps to building trust. The capacity to be a good and understanding listener is the most fundamental communication skill of all. Most people assume that they listen well, but listening with undivided attention and without interrupting is not easy. The process of active listening requires a range of skills, which will be covered in this course.

This course is hosted on Kayaconnect site, you will be required to ‘Register’ and create an account. Upon registering, you will receive an email to confirm your account and be able to search for and launch the training.