FAQs

WHY TEMBO


Why should I use Tembo?

Tembo is the space for MSF staff to access resources to be better prepared for their job. Tembo will support you with answers to questions, with access to useful tools and resources, and to improve your skills thanks to quick learning solutions.


Is this really going to help MSF beneficiaries if I use Tembo?

Using available resources and learning on Tembo will support our staff in their day-to-day job. The courses, activities and resources are specifically developed to address the many challenges that MSF staff members may confront in their daily work. We firmly believe that learning also helps to save lives, as better prepared staff who improve their knowledge and skills, will perform better in their job and have a greater impact in the lives of MSF beneficiaries.


How can I support my colleagues to use Tembo?

We have put in place a community of ambassadors who will support the communication around Tembo at project level. Get in contact with your HR focal point if you would like to be part of this community.


ACCESS


Do I need an MSF e-mail to start with?

No. With your personal e-mail address you can create your account in a few clicks. If you don´t have any e-mail, even personal, contact your Field ICT for support to create one. If you were learning with eCampus, remember to use the same e-mail and password to log in into Tembo, as your learning history has been saved.


How do I change my Tembo password?

If you have forgotten your password, click on “log in” and then click on “forgotten your username of password”. Indicate the email address with which you created an account (or the email of your eCampus account) and follow the instructions, including checking your mailbox, to reset your password.


How do I launch an online course?

To launch an online course, you will need to click on “enrol me” in the course environment, or to follow the enrolment procedure that can be specific to a course.


How do I search for and register to join a course?

To search for a specific course or learning material, go to the “view catalogue” tab, and use the search button to find courses. Remember that the “filters” can help you find resources according to your language, knowledge area, etc.


Is Tembo accessible on a mobile phone?

Only some courses are available on Tembo mobile application for the moment. If you would like to test the Tembo application, it is available for android users (Android 5.0 and above) and you can download the application from playstore. Please remember this is still in a test environment, and you won’t be able to find all the courses.


What are the digital badges?

Digital badges are a proof that you have completed courses. In the future, they will be added to your learning path, to show you have completed required learning steps to reach a certain level, or to acquire certain skills.


What are the certifications?

Certifications have been issued in our previous learning system, eCampus, to recognize achievements. You will be able to print them in Tembo.


What if I have a problem creating an account?

Make sure you spelled your e-mail address correctly in the first place, but if this keeps being an issue, contact zenithelp.tembo@barcelona.msf.org


What if I have a problem accessing Tembo offline?

Tembo offline is only available in projects where a local server has been installed. If this is your case, and you keep having difficulties, contact the logistician of your project, or a Tembo Ambassador.


Last modified: Friday, 14 February 2020, 2:58 PM