About the Course
Digital Desk: Operations Digital Information Management is an online self-learning course which will provide you with a full understanding on how to manage digital information in OCB, how to identify the different types of files, documents and other records, and how to use guideline, tools and digital platforms.
It has been ideated by the Operations IKM (Information and Knowledge management) unit. This is mandatory only for Mission and RST/Cell Teams owners but recommended for field and RST/Cell staff as well as HQ staff needing access to operational information.
It will introduce you to Information and knowledge management, the benefits, platforms and roles. You’ll be able to navigate and use the new Teams solution for the field and the OPS department, add, find, co-edit and share files into it.
An extra module is available for Mission and RST-Cell Teams Owners and Admin to learn how to manage permissions in the Mission and RST-Cell workspaces, add new users to the correct permission group, change document or folder access permanently, etc.
Target Audience
Although mandatory for Mission and RST/Cell Digital Desk owners, it is highly recommended for field and RST/Cell staff, as well as HQ staff with a computer requiring access to operational information and Digital Desk.
This course is also open to HQ staff, who need regular access to operational information.
Duration
2h
Learning Objectives
At the end of this course participants will be able to:
- Describe what IKM is (records, knowledge, etc.) and its benefits
- Choose which MSF platform or tools to use according to the scope/needs and the phase of the document lifecycle
- Manage information (create, share, co-edit, save, publish, archive, destroy/retain) according to document lifecycle and to the folder and permissions structure designed
- Navigate in the new Teams solution for the field or the OPS department
- Add, find, co-edit and share files in Teams/SharePoint
For Mission RST/Cell Owners and Admins:
- Identify the roles and responsibilities of Owners and Admins
- Add new users to the correct permission group
- Change document or folder access permanently
List of Contents
Module 1: Digital Desk: Operations digital information management
A. Introduction to IKM
- What is Information, Record and Knowledge management?
- Information management roles and responsibilities
- Where to find information?
- The document life-cycle
- Create a document and save it
- Collaborate to develop it
- It becomes a record
- Publish it for use and promote
- Archive it
- Introduction to Digital Desk
- Digital Desk architecture and permission logic
- Digital Desk roles and responsibilities
- File management in Digital Desk
- Owners’ and Admin's responsibilities
- Users, groups and permissions
- How to manage accesses
- Delete when no longer needed
Module 2: Digital Desk for owners and admins
- Management of the Digital Desk from the Owners and Admins perspective
Methodology
Self-paced e-learning
Evaluation
Test at the end of the course.
Certification
A certificate of completion and a badge will be issued at the end of the course.
Requirements/Pre-requisites
None.
Release and Update
October 2023
OC Validation
OCB - OPS department
Technical Considerations
The course is available on the web only and it can be best completed on a computer, laptop or tablet. This course contains links to external websites to which you might need to log in with MSF credentials. If the modules do not load properly, refresh the page. Prefer the use of Edge and Chrome browsers over Firefox.